General

• These terms and conditions supersede all previous terms and conditions issued.
• Image Consultants Training reserves the right to vary scheduled course dates and fees however receipt of a Registration prior to any fee increase(s) will ensure the client pays only the fee amount which was published at the time of Registration.

Registrations

• Image Consultants Training must receive all Registration forms and/or purchase orders ten (10) working days prior to course commencement in order to assist with course viability decisions. Late registrations will be accepted right up to course commencement date as long as the course being booked has been deemed viable plus we have seating available. Please consult Image Consultants Training or email your request to info@imageconsultantstraining.com to determine the status of any course at any time.
• Registrations must be received by Image Consultants Training in writing - either via email, website registration or via fax.
• Participants who do not have the required prerequisites may be refused course attendance. Prerequisites are on all course outlines page.
• Once a Registration and/or purchase order is received, an Image Consultants Training will immediately issue a 'Email Confirmation' by email to acknowledge your registration.
• The'Email Confirmation' notification does not imply that the course itself is confirmed, purely that we have received and recorded your Registration.

• A 'Course Confirmation' letter by email is issued to each registrant once there are sufficient participants for the course or no later than eight (8) working days prior to course commencement, whichever is the earlier.
• 'Course Confirmation' means that Image Consultants Training are fully committed to delivering the course and have formally issued purchase orders (including non-refundable venue, travel and accommodation payments) on all associated suppliers with that course.
• A 'Course Confirmation' provides joining instructions and full location details of the course itself.
• This notification will be sent to attendee(s) and the booking authority (if all contact details are supplied as part of Registration).

• Image Consultants Training reserves the right to defer or cancel any course if there are insufficient bookings or conditions arising beyond our control. Every practical assistance will be given to reschedule clients to an alternative course date and/or to provide a full refund (if applicable).
• If there are insufficient participants for this course, Image Consultants Training will advise of course cancellation or postponement via a 'Rescheduled Course' letter by email no later than eight (8) working days prior to course commencement. In the instance where Image Consultants Training postpones a course, no customer invoice will be generated. Image Consultants Training Administration will automatically suggest the next scheduled date for you whilst an Account Manager will discuss all possible alternative options with you.
• Cancellations by the customer must be received in writing (fax, email or hardcopy letter) to an Image Consultants Training by email info@imageconsultantstraining.com or as early as practically possible, but no later than ten (10) working days prior to course commencement.
• If the course has already been confirmed by Image Consultants Training (refer 'Course Confirmation' above) prior to the customer cancellation advice, then the following conditions will apply:
- Image Consultants Training will not cancel the course based on late customer cancellations as all suppliers have been locked in for delivery as at date of 'Course Confirmation'
- Any participant who is unable to attend may send a replacement participant and must notify Image Consultants Training of the change in details
- The invoice is issued as normal to the registrant which is due and payable immediately - No credit notes will be issued
- If a replacement participant cannot be sent, the registrant is offered a training credit towards any future Image Consultants Training course equal to the full value of the Invoice which must be taken up within a six (6) month timeframe otherwise the credit will become null and void. The Account Manager will assist the registrant in rescheduling their booking however the onus is on the client to utilise their training credit within the 6 month period.

• If the course has not been confirmed by Image Consultants Training (refer 'Course Confirmation' above) prior to the customer cancellation advice, then no penalties or payments will apply to the customer and no invoice will be issued for that Registration.

• Invoices are issued only once the course is confirmed (course confirmation occurs approximately ten (10) days before course commencement date however the actual invoice will be delivered to the client around the time of course commencement unless otherwise specified by client – refer points below).
• Invoices will be issued by email or hardcopy or both, whichever is the preference of the client.
• Any client request for an invoice to be issued ahead of actual course registration and attendance, will be accommodated by Image Consultants Training, however please note that the payment is due and payable immediately and the customer must take up the full value of the invoice towards any future Image Consultants Training course within a six (6) month timeframe.
• If a client makes a full payment against an invoice and wishes to receive an "Invoice Paid" document, please email info@imageconsultantstraining.com.

• Payment for public schedule or in house courses must be received by Image Consultants Training 7 days from presentation of invoice unless otherwise agreed in writing with your Image Consultants Training Account Manager.
• Payment can be made via credit card.